Privacy Policy

Your Personal Data and How We Use It

We collect, use, and store your personal data to provide you with various services and a personalized experience both online and in our stores. This includes your mobile phone number, which you may choose to provide in order to receive SMS messages. This may occur on our website or through other channels. We will always keep your personal data confidential and only collect, use, and store it in accordance with this privacy policy.

Collecting Your Personal Data

We collect different levels of personal information on our website and in our physical stores:

  • Browsing as a Guest: If you are not a registered user, you may browse our site as a guest. We will not collect or use any personal data, but you may not be able to access all services and features available to registered users.

  • Registering an Account: When registering on our site, you will need to provide certain personal data (such as your name and contact information) to access features and services like email updates, responses to your inquiries, and priority access to limited edition items.

  • Placing an Order: You can only place an order as a registered user. We collect the necessary information required to fulfill your order (such as your name, contact details, and payment/credit card information).

  • Updating Your Information: You may verify or update your personal data at any time by contacting our customer service team or by modifying your customer profile in your registered account.

Use of Your Personal Data

We use the personal data you provide for the following purposes:

  • To provide our services to you. This includes responding to your inquiries, recommending products, maintaining your cart, reviewing service requests, and fulfilling your orders (including payment verification and security checks).

  • To send marketing communications. From time to time, we may contact you with product updates or promotional news via email, mail, or phone.

SMS Marketing:

  • Opt-in Consent: We only send SMS messages if you have explicitly opted in to receive them.

  • Message Frequency: SMS messages are sent at a reasonable frequency, and you can unsubscribe at any time.

  • Content: Messages may include promotional offers, order updates, or other relevant information.

  • Data Sharing: Your mobile number may be shared with third-party service providers to help deliver SMS messages, but we do not sell or rent your data to third parties for marketing purposes.

Disclosure of Your Information

Your personal data will be kept confidential, except in the following cases where we may disclose it:

  • To financial institutions, credit card issuers, or debt collection agencies as needed to verify and process payments.

  • Where disclosure is required by legal or contractual obligations.

  • If you opt-out, you can unsubscribe from SMS messages at any time by replying "STOP" to any message you receive from us.

Please Note: This privacy policy does not apply to websites maintained by third parties. Always review their privacy policies before providing personal data (whether via our site or elsewhere). We are not responsible for how third parties use or mismanage your personal data.

Contact Us

If you have any questions or feedback regarding our privacy policy, please feel free to contact us at info@julietandrose.com